Refund policy

Returns and Exchanges:

Did you choose the wrong color or was the style not quite what you expected?

Don’t worry, we accept returns of items purchased on our website within 30 days for a refund of the amount paid, less any shipping costs.

If changing the color or design involves an item with a higher price, an exchange will be possible, but you will need to pay the price difference. This payment can be made through the Bizum platform.

Returned items must be unused, undamaged, and in their original packaging.

To initiate a return, please contact us through the form available on our website.

Returns of intact items should be sent to the following address:

Nico and Lucía
Carrer d'Anselm Clavé 64, 8-5, Sant Feliu de Llobregat (08980), Spain

As mentioned above, the shipping cost for a return or for a color or design exchange will be charged to the customer. In mainland Spain, this is approximately €5, and in the Balearic Islands and Portugal, €7.

Damages and Issues:

Please inspect your order when you receive it and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the issue and make it right.

In this case, don’t worry: we will cover 100% of the return and replacement shipping costs.

Refunds:

We will notify you once we have received and inspected your return and let you know whether your refund has been approved or not.

If approved, you will automatically receive a refund through your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since we approved your return, please contact us through the form available on our website.