Let customers speak for us
Frequently Asked Questions (or almost philosophical ones)
🧘♀️ Is my mat immortal?
We'd love to say yes, but the truth is no (although we try to make them as durable as possible). Depending on the pressure you apply and how much you sweat, they may show signs of battle over time. Think of them as the wrinkles of yogic wisdom: signs that your practice is alive.
💦 How do I care for my mat to make it last longer?
Treat her with love and a little care:
- Wipe gently with a damp cloth (do not apply pressure).
- Let it air dry, but without exposing it to direct sunlight (because we don't want it to have more wrinkles than a Shar Pei).
- Roll it up gently, without folding it, and store it in a cool, dry place.
🌱 What are the mats made of?
Our mats are made of natural rubber with a vegan microfiber top layer. 100% free of PVC, silicone, and other weird stuff. Plus, starting with our next production run, we've eliminated plastic from our packaging! So yes, we're taking another step toward making yoga (and the world) a little more beautiful.
🚀 How long does it take for my order to arrive?
It depends on where you are and how fast the mail carriers are running. But typically:
📦 Spain: 2-5 business days.
📦 Europe: 5-10 business days.
📦 Rest of the world: A little more (and with a lot of yogi patience).
🔄 Can I return my mat if I'm not satisfied?
Yes, but make sure it's unused. If you're unsure which one to choose, write to us first, and we'll help you find the mat of your dreams so you don't have to go through a yogi meltdown.
📏 Are they all the same size?
Most do: our mats measure 183x68 cm and are 4 mm thick, the perfect balance between comfort and stability. But if you're the size of an NBA player or are looking for something more specific, drop us a line and we'll see what options we can offer you. We'll also have 1.5 mm travel mats coming soon!
🧘♀️ How do I choose the right mat for me?
Choosing your ideal practice partner depends on several factors: the type of yoga you practice, how often you practice, and your personal preferences. Our mats offer a perfect balance between cushioning and stability. If you need help deciding, contact us and we'll be happy to advise you!
🧼 Can I clean my mat with disinfectant wipes?
Although it may be tempting, we don't recommend using commercial disinfectant wipes, as they may contain harsh chemicals that damage the mat's material. It's best to opt for natural, gentle solutions to keep it in optimal condition.
🌍 Do you ship internationally?
Yes! We want our mats to reach every corner of the world. Delivery times and costs vary by destination. At checkout, you'll see the shipping options available for your location.
🔄 What is your return policy?
If your mat doesn't meet your expectations, we accept returns of unused products within 30 days of purchase. Please note that shipping costs are non-refundable. For more details, visit our returns page.
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